Managing Conflict
Turn challenge into collaboration.
In any workplace, navigating the dynamics between different groups, roles, and levels can be a constant challenge. Misunderstandings and conflict often arise not because of individual failings, but from systemic issues within the organizational structure.
The question is:
How can leaders transform these dynamics to create a more unified and effective organization?
At NinthEdge, we know that when approached the right way, conflict can become an opportunity for positive change.
Our Managing Conflict program equips leaders and teams with the tools and strategies to navigate disagreements, ensuring that even the toughest conversations lead to productive outcomes.
Program Overview
• Welcome and Introduction: Framing the importance of conflict management and setting expectations for the session.
• Defining Conflict: Explore what conflict is and why it occurs in the workplace.
• When We’re at Our Worst in Conflict: Understanding the emotional triggers that lead to destructive conflict behaviors.
• Conflict Handling Modes – The TKI (Thomas-Kilmann Instrument): Identifying your conflict style using the TKI and when to apply it.
• Conflict Conversation Skills: Practical strategies and communication skills to address conflict constructively.
• Summary and Wrap-Up: Key takeaways and next steps for applying conflict management skills in real-world settings.
Target Audience:
Individual Contributors, People Leaders
Delivery Options:
Face-to-Face or Virtual Instructor-Led Training
You’ll learn to:
- Recognize your conflict style and how it impacts team dynamics.
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Improve communication to ensure clarity and shared understanding in difficult conversations.
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Manage emotional triggers, keeping conflict from escalating into personal disputes.
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Shift from positions to interests, finding common ground for collaboration.
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Implement practical strategies that turn challenges into opportunities for growth.
Workshop Timing
Half-Day Workshop
• Clarifying the Skill
• Building Self-Awareness
• Action Planning
Full-Day Workshop
• Clarifying the Skill
• Building Self-Awareness
• Skill-Development
• Action Planning
Customizable with other NinthEdge Solutions
• Performance Feedback
• Performance Coaching
• Leadership Transitions
Leaders who have implemented these strategies report:
Stronger team relationships. Differences are addressed constructively.
Improved communication. Even during challenging or emotionally charged conversations, clarity and connection are strengthened.
Higher performance. Teams work together toward shared goals, despite differing viewpoints.
Use Case
If conflict in your organization is creating fractures instead of solutions
→ Why it matters: Unresolved tensions erode trust, lower morale, and can quickly spiral into toxic dynamics that block collaboration and performance.
→ How the program helps: Our Managing Conflict program gives leaders and teams the tools to recognize conflict styles, manage emotional triggers, and turn even the toughest disagreements into opportunities for stronger relationships and collective growth.
How We Helped
Take the Next Step
Let’s transform conflict into a tool for building stronger teams. Ready to lead with confidence?
Learn how our Managing Conflict program can help your organization succeed.
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